Refund policy

RETURNS & EXCHANGES

Do you accept returns? Because many of our pieces are limited runs, we currently offer exchanges only — not refunds. We stand behind the quality of every piece and are happy to help you find the right size or replacement item.

How do I request an exchange? Email us at poledaze@outlook.com within 14 days of delivery with:

  • Your order number

  • Item name

  • Requested size or replacement item

  • Photos (if the item is damaged or incorrect)

Once approved, we'll send instructions for returning your item.

What are the exchange conditions? Items must be unworn, unwashed, and in original condition — free of odors, stains, or damage. We reserve the right to refuse exchanges that do not meet these conditions.

Who pays for return shipping? Customers are responsible for return shipping costs unless the item was damaged or incorrect. Original shipping fees are non-refundable. We recommend using tracked shipping, as we are not responsible for lost returns.

What if my order arrived damaged or incorrect? Contact us within 7 days of delivery at poledaze@outlook.com with your order number, a description of the issue, and photos if applicable.