Frequently Asked Questions
ORDERS & SHIPPING
How long does it take to receive my order? Please allow up to 4-5 weeks for your order to ship.
We always aim to ship sooner whenever possible.
Do you ship internationally? We currently ship within the United States only.
How much does shipping cost? Shipping costs are calculated at checkout based on your location.
Will I receive tracking information? Once your order has been processed, you'll receive a confirmation email with tracking details.
What if my package is lost or stolen? Once a package is marked as delivered, POLE•DAZE LLC is not responsible for lost or stolen packages. We recommend contacting your shipping carrier directly.
What if I entered the wrong shipping address? Please ensure your address is correct at checkout. POLE•DAZE LLC is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
RETURNS & EXCHANGES
Do you accept returns? We currently offer size exchanges only. If your item doesn't fit quite right, contact us within 14 days and we'll do our best to get you the size you need.
How do I request an exchange? Email us at poledaze@outlook.com within 14 days of delivery with:
- Your order number
- Item name
- Requested size or replacement item
- Photos (if the item is damaged or incorrect)
Once approved, we'll send instructions for returning your item.
Who pays for return shipping? Customers are responsible for return shipping costs unless the item was damaged or incorrect. Original shipping fees are non-refundable.
What if my order arrived damaged or incorrect? Contact us within 7 days of delivery at poledaze@outlook.com with your order number, a description of the issue, and photos if applicable.
PRODUCTS
How do your pieces fit?
Our clothing varies from fitted to relaxed depending on the style. Check each product’s size guide and fit notes for details. If you're between sizes, we recommend sizing up.
How do I care for my POLE•DAZE pieces? Machine wash cold, tumble dry low.
My item arrived with a slight residue — is that normal? Yes, completely normal. Some pieces may arrive with slight residue from the finishing process. It will typically wash out after the first wash and does not affect quality or wear.
Will sold-out items restock? Due to limited drops, items may sell out quickly and are not guaranteed to restock. Follow us on social media to stay updated on new releases.
CONTACT
How can I reach you? Email us at poledaze@outlook.com — we'll get back to you as soon as possible.